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Home System category Help OUR POLICY Return and Refund
Return and Refund

Return & Refund



What is Zetashops.com ’s return process?


1.  Zetashops.com offers 6 - 12 months warranty. 
2. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy. Please apply a return and refund within 30 days you receive the item. 
3. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address.
4. Please offer tracking number for return shipment. Zetashops.com won’t take any responsibility for any missing return shipment. 
5. Zetashops.com will arrange resend or refund upon receiving your return package within 1-3 business days.
6. For all returned package, buyer need to fill the Return Package Form firstly.  Just contact your representative customer service for this document.

 

Please strictly follow our instructions for the refund or returned issues. We do not bear any responsibility for your costs if you find someone else to repair your machine without contacting us. 

 



Can I get full refund for returned package?


1. Zetashops.com offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing. If the product has quality problems, we will be responsible for the returned shipping package. 
3. For all returned packages with no quality problems,Zetashops.com will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.

 

 

Can I get full refund for cancellation orders?


1. Zetashops.com accept order cancellation under condition that the package do not shipped out yet.
2. Zetashops.com will refund you within 48hours after order cancellation.
3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.

 

About the Shipping Fee

If the product comes with quality issues and you apply for a return with our customer service, we will be responsible for the returned shipping fee.

If the product has no quality problems and you just do not want it any more, we are sorry that you have to be responsible for the return shipping cost.